De-escalation Training

This course is designed to help you understand behaviour that challenges, what some of the triggers might be and what you can do as an individual or a staff member to take the heat out of a challenging situation.

We will also think about the support that you need as an individual and staff team, and how small things such as body language and empathic validation can help us manage difficult situations in the most effective way.

Length: 2 modules Duration: 30 - 45 minutes of study per module